It is important that you read and accept the IELTS test terms and conditions when you register for the test.
You also receive the terms and conditions in the Notice to Candidates, which is included with the application form.
The terms and conditions contain important information, including details of:
- Test day arrangements
- What you can take into the test room
- The rules you need to follow
- Test security
- What you can expect from the results process
- Cancellations process
- How we use your information.
When you sign the declaration in the application form you are confirming that you have read and understood the IELTS test terms and conditions and agree to abide by them.
Security at IELTS tests is important to us. As an added measure, all participants will be required to have their photograph taken by a member of the IELTS administrative staff on their test day. Please make sure that you review the photograph instructions supplied to you after you have booked your test.
In any of the above circumstances, you will need to submit an application for a Refund/Transfers to the relevant test centre no more than five working days after the Test Date and provide appropriate documentation or evidence to support your application - for an example, a medical certificate from a MBBS qualified medical practitioner, a death notice or certificate or a police report, as applicable. You will be informed whether or not your application has been approved within one week after the date you submit it.
You will not be entitled to a Transfer/Refund if you do not submit an application as described above. The application can be downloaded from the "Downloads" section below.
IELTS Appeals process
IELTS Test Takers are able to appeal against decisions affecting IELTS test results (e.g. decisions relating to results outcomes, malpractice and administration).
The appeals process focuses on whether, in the course of reaching decisions, the IELTS Test Partners used procedures which were consistent with the regulatory authorities’ code of practice and applied the procedures properly and fairly. The appeals process is not concerned with making judgements about Test Takers’ work in the test, and an appeal will not normally involve re-marking or re-assessment of a Test Takers’ work.
The appeals process allows for reviews in three consecutive stages. A fee of £250 is charged for each stage. (Candidates submitting appeals from within Australia must pay GST of 10% on top of the appeals fee.)
For more information please refer to the IELTS Appeal Process document available in the downloads section below. You can also download the IELTS Appeal Process Flow and the IELTS Appeal Form from the downloads section below.