It is important that you read and accept the IELTS test terms and conditions when you register for the test.

You also receive the terms and conditions in the Notice to Candidates, which is included with the application form.

The terms and conditions contain important information, including details of:

  • Test day arrangements
  • What you can take into the test room
  • The rules you need to follow
  • Test security
  • What you can expect from the results process
  • Cancellations process
  • How we use your information.

When you sign the declaration in the application form you are confirming that you have read and understood the IELTS test terms and conditions and agree to abide by them.

Please note:  

Security at IELTS tests is important to us. As an added measure, all participants will be required to have their photograph taken by a member of the IELTS administrative staff on their test day. Please make sure that you review the photograph instructions supplied to you after you have booked your test. 

Test Date Transfers

  1. A candidate may apply for a test date transfer prior to 5 weeks from the registered test date by paying an administrative fee of 2,000 LKR. 
  2. A candidate may apply for a test date transfer within the 5 week period prior to and a week from the registered test date by paying an administrative fee of 3,000 LKR under the following conditions submitting documentary evidence covering speaking test date as well as the registered test date.
    - Illness or injury (Medical certificate from recognised medical practitioner). You can find the approved list of hospitals in the Downloads section below.
    - Loss or bereavement of an immediate family member.
    - Victim of emergency exigencies like accidents, crime, trauma & disasters.
  3. A candidate must select a test date within a period of 3 months from the initial test date or apply for a refund according to the terms and conditions of the refund policy.
  4. No test day transfer will be allowed if you have completed at least one component of the test.
  5. In any of these circumstances, you will need to submit an application for a test day transfer to the relevant test centre no more than five working days after the test date.
  6. All transfer applications will be processed subject to availability of vacancies, acceptance of reasons and documentary evidence.

Speaking Test Transfers

  1. A candidate may re-schedule the speaking test datewithin the speaking test window period by contacting the British Council on receiving the ‘IELTS Test details’ emailat least one working day (Monday to Friday) prior to the speaking test date based on availability of speaking slots within the window period.
  2. A candidate failing to contact British Council prior to the speaking test may apply for re-scheduling the speaking test datewithin the speaking test window period.
  3. Speaking test rescheduling will be processed subject to availability of vacancies. 
  4. No speaking test transfer will be allowed to a future session if you have completed at least one component of the test. 
  5. If you are unable to attend the speaking test due to medical reasons and wish to transfer/refund your test date, you need to submit a medical that covers your Speaking as well as the Listening/Reading/Writing test date. 
  6. If you are unable to attend to the Speaking test due to medical reasons within 48 hours of your Listening/Reading/Writing test day and still wish to complete the full test, please contact the British Council call centre via 0114521521 to log your request to re-schedule your Speaking test on the same day as your written test day. 
  7. You could also opt to transfer all components of the test to another session under the terms and conditions of the test day transfer policy.

 

 

Refunds (in exceptional circumstances)

  1. A candidate may apply for a refund prior to 5 weeks from the registered test date without submission of documentary evidence however 2,000 LKR will be deducted as an administrative fee.
  2. A candidate may apply for a refund within the 5 week period prior to and a week from the registered test date under the following conditions submitting documentary evidence covering speaking test date as well as the registered test date. However 4,000 LKR will be deducted as an administrative fee.
    - Illness or injury (Medical certificate from recognised medical practitioner). You can find the approved list of hospitals in the Downloads section below.
    - Loss or bereavement of an immediate family member.
    - Victim of emergency exigencies like accidents, crime, trauma & disasters.
  3. No test day refunds will be allowed if you have completed at least one component of the test.
  4. In any of these circumstances, you will need to submit an application for a test day refund to the relevant test centre no more than five working days after the test date.
  5. All refund applications will be processed subject to acceptance of reasons and verification of documentary evidence.

IMPORTANT NOTE:

In any of the above circumstances, you will need to submit an application for a Refund/Transfers to the relevant test centre no more than five working days after the Test Date and provide appropriate documentation or evidence to support your application - for an example, a medical certificate from a MBBS qualified medical practitioner, a death notice or certificate or a police report, as applicable. You will be informed whether or not your application has been approved within one week after the date you submit it.

You will not be entitled to a Transfer/Refund if you do not submit an application as described above. The application can be downloaded from the "Downloads" section below. 

IELTS Appeals process

IELTS Test Takers are able to appeal against decisions affecting IELTS test results (e.g. decisions relating to results outcomes, malpractice and administration). 

The appeals process focuses on whether, in the course of reaching decisions, the IELTS Test Partners used procedures which were consistent with the regulatory authorities’ code of practice and applied the procedures properly and fairly. The appeals process is not concerned with making judgements about Test Takers’ work in the test, and an appeal will not normally involve re-marking or re-assessment of a Test Takers’ work.

The appeals process allows for reviews in three consecutive stages. A fee of £250 is charged for each stage. (Candidates submitting appeals from within Australia must pay GST of 10% on top of the appeals fee.)

For more information please refer to the IELTS Appeal Process document available in the downloads section below. You can also download the IELTS Appeal Process Flow and the IELTS Appeal Form from the downloads section below.  

See also