Person clicking the laptop touch pad
Person clicking the laptop touch pad

WE VALUE YOUR OPINION

We welcome your comments, suggestions and details of satisfaction or dissatisfaction with the service you have experienced when contacting us or using any of our products or services.

We would like to hear if a particular member of staff has provided you with exceptional service.

We use the information received from your customer comments and complaints to improve our services and products.

We deal with all comments and complaints seriously and impartially.

We will not treat you differently because you have made a complaint.

We aim to respond to you promptly, regardless of the subject matter or the way in which you contact us.

HOW TO MAKE A COMMENT OR COMPLAINT

Please contact customer service with your name and contact details in any of the following ways:

Who will deal with your comment or complaint

We aim to resolve most issues at the first point of contact. The staff member dealing with the complaint will address your concern or complaint and see it through to resolution, although he or she may have to liaise with other colleagues to gather the necessary information to respond to you effectively.

In more complex cases, the customer may receive the response to their comment or complaint from the person or department who is responsible for that aspect of our work.

In case you are not satisfied with the response, you may write to our Customer Services Manager, Nilushi De Almeida.

OUR RESPONSE

We are committed to responding to all email enquiries within 48 hours of receipt of the email.

How to give us helpful feedback

So that your comment or complaint is fully understood and resolved quickly and easily, please consider the following points when telling us about it:

  1. Please give us any feedback you have as soon as you can so we can resolve your issue quickly.
  2. Be as clear as possible when giving us feedback so we can understand what the problem is and make sure it doesn't happen again.
  3. If you have any suggestions about how we can help you resolve your problem, please let us know.
  4. Please take the time to listen to what our customer service team has to say about the problem you are having.
  5. Thank you for helping us! All your feedback is very valuable to us and helps us to improve our service and your experience.