British Council Sri Lanka team

Working for the British Council offers you a unique opportunity to gain experience and develop skills. The British Council offers scope for versatility, initiative and creativity in a stimulating and supportive work environment.

Whatever your area and level of work, a job in the British Council is a unique opportunity to develop highly transferable skills which will serve you well in the future.

Work with us

The British Council is the UK's international organisation for educational and cultural relations and manages a wide range of activities covering the arts, science, technology and education. Through our work we aim to build and develop long-term relationships with governments, organisations and people to provide mutual benefit and promote a wider knowledge of the UK and the English language. All jobs in the organisation contribute towards these aims.

Working for the British Council offers a unique opportunity to gain experience and develop skills in international cultural relations. We have members of staff working for us in more than 100 countries and territories worldwide.

You will be part of a modern, rapidly changing organisation with worldwide influence and impact. Our jobs offer you a scope for versatility, initiative and creativity in a stimulating and supportive environment. You will be encouraged to pursue your personal and professional development via training, on the job coaching and individual study.

Equal opportunities and diversity

The British Council is committed to a policy of equal opportunity and the development of positive policies to promote equal opportunity in employment. We welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. We guarantee an interview to disabled candidates who meet the essential criteria.

Child protection policy

The British Council has a fundamental duty of care towards all children we engage with. We believe that all children have potential and that every child matters in the world. We affirm the position that all children have the right to be protected from all forms of abuse as set out in article 19, United Nations Convention on the Rights of the Child (UNCRC,1989). We believe in establishing a child safe environment, one that has a careful and thorough staff selection process, child friendly policies, clear guidelines and management systems in place that reinforce our child protection policy. In line with the British Council’s child protection agenda, the selected candidates will be required to obtain a police report.

CURRENT VACANCIES

You can find information about current vacancies and resources to support your application by clicking on the link below.
https://careers.britishcouncil.org/

Job title 
Customer Service and Sales Manager

Summary

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities.  We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise.

 We have been working in Sri Lanka since 1949.  Every year we connect with thousands of students, educators, policymakers, academics, creatives and entrepreneurs in the country.

Job aim *

The purpose of this role is to manage the customer management and sales function so that the team delivers to the Customer Experience global standards and contributes to the Teaching Centre and Exams sales targets and KPIs as defined in the agreed Service Level Agreement.

The post holder is required to develop a customer-oriented sales culture and approach within the function.  Drive and motivate the team to contribute to business growth, foster a good team spirit across teams that enables a high quality, efficient and positive experience for customers, clients, and stakeholders.  Ensure that the Customer management and Sales team is adequately resourced and well trained and engaged. The post holder will also need to work with diverse team, analyse data, monitors and highlight trends and patterns. He/she needs to demonstrate solutions driven approach and identify improvement and automation opportunities and will monitor and drive service improvement across channels.

Location
Colombo

Duration
Fixed term contract for 2 years

Closing date
No later than 8 May 2022

How to apply *

Please complete the online application no later than 8 May 2022

Please note that it is mandatory to provide the reference details.The short-listed candidates will be contacted within 2-3 weeks after the application closing date and we thank all prospective applicants for their interest in this organisation.

The British Council is committed to a policy of equal opportunity and child protection. We welcome applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds.    

The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989.

 

Job title 
Assistant Manager Facilities

Summary

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities.  We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise.

We have been working in Sri Lanka since 1949.  Every year we connect with thousands of students, educators, policymakers, academics, creatives and entrepreneurs in the country.

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

Job aim *
The purpose of this job is to support Manager Facilities, in ensuring that the British Council’s Premises and all it’s Facilities / Office services in Sri Lanka meet British Council, as well as, local statutory / regulatory, property / asset management, health, safety, security, business continuity, environmental and brand standards, thus enabling the effective delivery of our programmes and services.

Location
Colombo

Duration
Fixed term contract for 1 year

Closing date
No later than Friday 20 May 2022, 23:59 Sri Lanka time

How to apply *

Please complete the online application no later than 20 May 2022. Please note that it is mandatory to provide the reference details.

The short-listed candidates will be contacted within 2-3 weeks after the application closing date and we thank all prospective applicants for their interest in this organisation.

The British Council is committed to a policy of equal opportunity and child protection. We welcome applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds.    

The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989.

   

We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities.  We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise.

 

We have been working in Sri Lanka since 1949.  Every year we connect with thousands of students, educators, policymakers, academics, creatives and entrepreneurs in the country.

 

You can find information about current vacancies and resources to support your application by clicking on this link.