Important information for IELTS candidates
Update: We have resumed testing in all locations with extra measures to ensure your safety. Delivery in the Maldives remains postponed until further notice. For the latest update on test schedule click here
In light of the current Covid-19 situation and following the latest directive from the government we are closely following and implementing guidance from the relevant authorities. We remain committed to fulfilling our responsibility of delivering examinations to the best of our ability, while prioritising your welfare and that of our staff and community at all times.
We want to assure you that we have arranged relevant measures to protect all test-takers, which we would like to highlight to you.
Health and safety measures at test venues for test-takers
On test days:
•All test room touch points will be thoroughly cleaned and sanitised before every test.
•Restroom touch points will be cleaned on use.
•We will be maintaining 2 metres social distancing between you and your fellow test-takers.
•Your speaking examiner and all other staff members will be wearing facemasks during the test.
•We are providing hand sanitisers/ hand washing facilities at each IELTS test venue.
•Your temperature will be checked with a no-contact thermometer prior to entering the test venue.
•You should wear a facemask when you come for your test. You will be asked to remove the facemask only for identity checks.
•Please wash or sanitise your hands upon arrival at the test venue.
•For the safety of others, we recommend that you refrain from reporting to the test venue if you have been tested positive for Covid-19 within the last 30 days or currently having symptoms of fever, cough and cold, and sore throat.
•You are advised to minimise using shared transport to travel to the test.
•We will inform test-takers ahead of the test date via SMS and Email of any changes in their test schedule and/or test venue.
•Please be advised that there is a delay in processing the following services and we will get back to test-takers as soon as possible:
1.EOR (Enquiry on Results)
2.ATRF (Additional Test Report Form)
Requesting Postponement due to Covid-19:
Please note, from now on our standard refund/transfer policy will be applicable, and no exceptions based on Covid-19 will be allowed. If you have decided to not take IELTS now due to a change of plans, please click here to check the IELTS cancellation and refund policy. We are here to help you whenever you decide to take the test.
If you still wish to take the test, you are required to register for a new date and make the due payment. Please click here to book a new test date.
Should you require more information, please send us an email to email@example.com.
Thank you for your kind attention and understanding.
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