• Closure Notice due to Inclement Weather - Tue, 02 Dec 2025:

  • Kandy (Including Library) & Gampaha Offices - Closed Until Further Notice.
  • Jaffna Office (Including Library) - Closed & Will open on Wed, 03 Dec from 9am to 4.30pm. 
  • Colombo Office (Including Library) - Open from 9am to 4.30pm. 
  • Library Books can be returned on or before 8 Dec without any fines.
  • Exams - All Affected Candidates have been notified with Available Options.
  • English Classes in Kandy, Jaffna & Matara - Cancelled & Communications are being sent.
  • English Classes in Colombo (Early Years - Owls, Ducks & Pups) - Cancelled & Communications are being sent.
  • All Other English Classes in Colombo - Will be held Online & Communications will be sent prior to the Class Start Time.
  • Young Learners Open Day due on 07 Dec - Cancelled. We will contact the affected customers on or before 4 Dec. 
  • Contact Centre - Will operate from 09.00 am to 05.00 pm.
  • Verification Services
  • Any Urgent Inquiries - Please direct through our Social Media Channels or Email.
  • Please Stay Safe!

Contact Centre

+94 (0)11 7521 521
Operational Hours – Mon to Sat (09.00-17.00)

Customer Services, Library and Verification Services
Operational Hours given below:

Customer Services  
Payments Mon to Sat (09.00-16.30)
Information Mon to Sat (09.00-17.00)
   
Library Tue to Sat (09.00-17.00)
   
Verification Services Only available in Colombo
Submission & Collection Mon to Sat (09.00-16.30)

49 Alfred House Gardens, Colombo 03 

 

Customer Services  
Payments Tue to Sat (09.00-16.30)
Information Tue to Sat (09.00-17.00)
   
Library Tue to Sat (09.00-17.00)

88/3, 3rd Floor, E. L. Senanayake Veediya (Kotugodella Veediya), Kandy

Customer Services  
Payments Wed to Sun (09.00-16.30)
Information Wed to Sun (09.00-17.00)
   
Library Wed to Sun (09.00-17.00)

 70 Rakka Road, Chundikuli, Jaffna

Make a complaint, provide feedback or show appreciation.

Our Customer Service team provides information and guidance about the British Council and its programmes and activities. We hope to make your experience of dealing with the British Council an excellent one and we welcome your comments, suggestions and details of satisfaction or dissatisfaction. This could be about the service you have experienced when contacting us, or when using any of our products or services. We would also like to hear from you if a particular member of staff has provided exceptional service.

How to make a comment or complaint

If you have a comment or complaint we encourage you to talk to us, to help us to learn from our mistakes and improve our services.

  • By calling us on +94 (0)11 7521 521 (Monday - Saturday, 9 a.m. to 5 p.m.) 
  • Online using our web form 
  • By emailing us at info.lk@britishcouncil.org (Subject line: Complaint/Feedback/Appreciation)

Make a complaint

What we will do

All customers are dealt with seriously and impartially and are responded to promptly, regardless of the subject matter, medium or the country in which the enquiry has been made. We will draw upon information received from your comments and complaints in order to improve our products and services.

Standards

We aim to respond to enquiries within three working days. We aim to provide feedback on your comment or resolve your complaint within ten working days.

We will keep you updated on progress throughout the process.

More information:
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