Customer Service
The Customer Service office in Kandy ; opening hours are 9.00 a.m- 5.00 p.m, payments accepted till 4.00 p.m (closed on Sundays and Mondays).
Exams
We are resuming with all our exams from 16 July onwards. For any additional support contact the Customer Service Team.
Libraries
Our Libraries in Colombo, Kandy and Jaffna are open and look forward to welcoming members back. You may use our online book ordering facility to place orders to borrow books from our physical libraries.
If you wish to access our Digital Library sign up for an Online Membership to get a 25% discount when you pay online, valid until 31 August.
We apologise for any inconvenience caused to you.
Make a complaint, provide feedback or show appreciation.
Our Customer Service team provides information and guidance about the British Council and its programmes and activities. We hope to make your experience of dealing with the British Council an excellent one and we welcome your comments, suggestions and details of satisfaction or dissatisfaction. This could be about the service you have experienced when contacting us, or when using any of our products or services. We would also like to hear from you if a particular member of staff has provided exceptional service.
How to make a comment or complaint
If you have a comment or complaint we encourage you to talk to us, to help us to learn from our mistakes and improve our services.
- By calling us on +94 (0)70 7521 521 (Monday - Saturday, 9 a.m. to 5 p.m.)
*Please note that from 11 July 2022, we will be closed from 3 p.m - 5 p.m every Wednesday and Friday for training purposes. We apologise for any inconvenience caused.
- Online using our web form
- By emailing us at info.lk@britishcouncil.org (Subject line: Complaint/Feedback/Appreciation)
What we will do
All customers are dealt with seriously and impartially and are responded to promptly, regardless of the subject matter, medium or the country in which the enquiry has been made. We will draw upon information received from your comments and complaints in order to improve our products and services.
Standards
We aim to respond to enquiries within three working days. We aim to provide feedback on your comment or resolve your complaint within ten working days.
We will keep you updated on progress throughout the process.
More information: