IELTS cancellation and refund policy

Candidates may apply for test date transfers by checking the details and following the instructions given on the following links:

• Regular IELTS (Sri Lanka & Maldives)
• IELTS for UKVI (Sri Lanka & Maldives) / Life Skills (A1 or B1)
• One Skill Retake (OSR) (Sri Lanka & Maldives)

Special circumstances under which you can apply for a refund:

• Serious illness or medical incident (such as hospital admission or a major injury) - Medical Certificate 
• Bereavement (loss of a close family member) - Copy of Death Certificate 
• Hardship or trauma (such as being a victim of crime or involved in a traffic accident) - Police / Medical Report
• Military service - Official Letter

Important information to know before submitting your cancellation request:

• Cancellation after the test date - If a medical certificate confirming illness on the date of the test is provided within 2 days of the test date, together with the submitted cancellation request on the Test Taker Portal, the fee is refundable.
• Only medical certificates in English are accepted. If we have not received your submitted cancellation request along with an upload of supporting documentation/evidence on the Test Taker Portal by the second day after the test, you will be marked as absent and forfeit all claims.
• Please note that we do not accept sick notes issued by family members.
• Requests submitted through telephone, email or over the counter are not accepted. 
• Late or incomplete requests will not be accepted.
• Refund/cancellation requests are subject to approval. You will receive a confirmation of the acceptance/rejection of your request within a week of submitting your request. 

How to cancel your test:

Step 1 – Log in to the Test Taker Portal
Step 2 – View your test booking under upcoming tests.
Step 3 – Request for cancellation.
Step 4 – Submit accurate information and upload the required supporting documentation/evidence.
Step 5 – Add your bank details if you had paid offline and submit your cancellation request.

For a detailed step-by-step guide, please refer to the Easy step guide available in the ‘Downloads’ section of this page. 

Important Information to Know Before Submitting Your Cancellation Request:

• If you provide a medical certificate confirming illness on the test date, along with the cancellation request submitted on the Test Taker Portal within two working days after the test, the fee is refundable.
• Only medical certificates in English will be accepted.
• If we do not receive your cancellation request along with supporting documentation on the Test Taker Portal by the second working day after the test, you will be marked as absent and forfeit all claims. Sick notes from family members are not accepted.
• Requests submitted via telephone, email, or over the counter will not be accepted.
• Late or incomplete requests will not be considered.
• You will receive confirmation of the acceptance or rejection of your request within one week of submission.
• Cancellation within 14 days or after the test date – No refunds are usually given for these late requests. However, you may still submit supporting documents for a valid reason, which will be reviewed by the admin team and is subject to approval.

How to cancel your test:

Step 1 – Log in to the Test Taker Portal
Step 2 – View your test booking under upcoming tests.
Step 3 – Request for cancellation.
Step 4 – Submit accurate information and upload the required supporting documentation / evidence.
Step 5 – Add your bank details if you had paid offline and submit your cancellation request.

For a detailed step-by-step guide, please refer to the Easy step guide available in the ‘Downloads’ section of this page.