This IELTS Transfer & Cancellation Policy only applies to UKVI (Sri Lanka & Maldives) and Life Skills (A1 & B1). 

Candidates may apply for test date transfers by checking the details and following the instructions given on the below link:

IELTS for UKVI (Sri Lanka & Maldives) / Life Skills (A1 or B1)

IELTS Cancellation Policy: You can cancel your IELTS test registration at any time before taking your test by notifying your Test Centre. IELTS refund policy depends on when you cancel and whether exceptional circumstances apply.

Type 1 - Time to Test Date

  • This is applicable for candidates who submit refund requests without any supporting documentation or evidence.
  • Refundable amount will depend on when the application was submitted.
  • Below table contains the amount the candidate will receive in line with the application submission date.
  • This is NOT an admin fee but the amount the candidate will receive.
Time to Test Date Refundable Amount (UKVI - Sri Lanka) Refundable Amount (UKVI - Maldives) Refundable Amount (Life Skills - Sri Lanka) How to Apply
More than 14 days before the test LKR 58,875.00 MVR 3,375.00 LKR 46,875.00

Through Test Taker Portal

Easy Step Guide
Within 14 days but 2 days before the test LKR 39,250.00 MVR 2,250.00 LKR 31,250.00
Within 2 days of the test LKR 19,625.00 MVR 1,125.00 LKR 15,625.00
On the test day or after the test No Refund No Refund No Refund  N/A

 * Effective from 18 February 2025

Type 2 - Test Taker Exceptions

  • This is applicable for candidates who missed their test under exceptional circumstances and are requesting for a refund.
  • Application Submission Deadline – No later than 2 days after the test date.
  • All exceptional cases must be supported by evidence and applied through Test Taker Portal.
  • Exceptional Circumstances may be:

* Serious Medical Conditions - Medical Certificate
* Evidence of bereavement, trauma or other forms of significant hardship - Copy of Death Certificate / Medical / Police Report
* Military service - Official Letter
* We can also receive other less common reasons, which could be accepted if the candidate submits satisfactory evidence.

  • If request is approved, candidate will receive a refund minus the below admin fee:

- IELTS for UKVI Admin Fee – LKR 19,625.00 (Sri Lanka) / MVR 1,125.00 (Maldives)
- IELTS for UKVI Life Skills Admin Fee – LKR 15,625.00

Type 3 - Test Centre Exceptions

Under certain circumstances outside Test Centre control, we may have to cancel your test. These circumstances include and are not limited to extreme weather conditions, natural disaster, civil unrest and industrial action. In such an event, the candidate will be offered a full refund or a free test date transfer.

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