Policies and Regulations | British Council Sri Lanka

Refunds

If your class is closed for any reason, you will be offered an alternative class time or a full refund with no administration fees.

You may request a refund of fees up to two days before your class starts using the refund request form. Please email/give this to Customer Services along with your receipt and relevant bank information. An administrative fee of Rs 2000 will be deducted from your fees.
Refunds are sent directly to the given bank account and will take up to 21 working days to process. Cheques will be issued only in exceptional cases.
The course fee is not transferable between students, with the exception of siblings.
No refunds will be given for instalments / payments made after the term has started.

Credit of fees

Once your course has started, a credit of fees will be considered only under the following exceptional circumstances:

Reasons	Documents required as proof
Prolonged period of ill health certified by a doctor	Medical certificate
Posting to another town or country for academic or professional reasons	Signed and dated letter from the organisation on their letterhead
New job appointment / changing requirements of your job that prevents you from attending your course	Dated appointment letter

Please email or handover to Customer Service the completed transfer request form, original receipt and supporting documents by the middle of the term/session. Late requests will not be accepted.

Credits are subject to the following deductions: Hourly charge for the number of hours attended and/or missed. Credits must be used within the next six months.
For refunds and credits related to special courses i.e. CELTA, summer school please check with the relevant branch Customer Services teams.
No additional classes will be held for absentees

The refund and credit conditions stated above will apply to all customers.

Conditions applicable for Instalment plans

Each term has two instalment payment points. The first is due prior to the class start. The due date for the payment of the second instalment is on the receipt.
Unless the second instalment is paid in full on or before the date given on the receipt for the first payment you will not be able to continue attending classes. No extensions on this date will be given.
Discounts will be applied for the full term on the second instalment payment.

The instalment conditions stated above will apply to all customers who pay by instalments.

As an enrolled student of the British Council, you have certain duties and obligations.

Behaviour Policy

We expect students to respect all British Council members, all staff and property.

This behaviour policy ensures that everyone understands what misbehaviour is, and what action to take to encourage good behaviour.

Misbehaviour falls into two categories: undesirable and unacceptable.

Examples of undesirable behaviour	Examples of unacceptable behaviour
Coming to class late	Fighting
Failing to do homework	Bullying
Excessive speaking of mother tongue in class	Disrupting the class
Eating or drinking in class	Being disrespectful to others
Using a mobile phone in class	Damaging others property

If teachers observe undesirable or unacceptable behaviour, they will talk to students and explain the problem and our expectations. We may take the following action:

invite parents for formal meetings
invite students to a formal meeting with a British Council manager
issue students with a formal warning
in serious cases, students will be told to leave British Council.

We are all responsible for the positive and respectful learning atmosphere and work environment at British Council.

Anti-Bullying and Behaviour Policies

The British Council values and respects everyone we work with and we work hard for your peace of mind. Here are our commitments to you:

We listen to you
We select all our staff with great care and ensure everyone follows systems and procedures
We give trustworthy advice about the importance of being safe
We firmly believe that everyone has the right to feel safe and protected

To ensure the British Council is a safe place for everyone, we have zero tolerance for bullying and inappropriate behaviour and policies and procedures in place to prevent and address issues.

This notice summarises the British Council Sri Lanka Bullying and Behaviour Policies. For a full copy of our policies and the pathways of help, please contact Customer Services.

Policy Objectives

The British Council, Sri Lanka Anti-Bullying and Behaviour Policies outline what we will do to prevent and tackle bullying and inappropriate behaviour. The policies have been drawn up through the involvement of the whole Centre community.

What is bullying/inappropriate behaviour?

Bullying is “Behaviour by an individual or a group, usually repeated over time that intentionally or unintentionally hurts another individual either physically or emotionally.”

Inappropriate behaviour is “Conduct that is offensive, harmful or disruptive.”

Anyone has the capacity to bully/behave inappropriately.

Anyone can be the victim of bullying/inappropriate behaviour.

Prevention

Our role

Behaviour of individuals is affected by the behaviour of others. Therefore, we expect everyone in the Centre community to model respectful and courteous behaviour. We actively seek to promote good behaviour.

Reporting/Telling

Any incident reported will be taken seriously.
All action taken will involve the perpetrators.

A senior member of staff will give you advice and support in resolving minor issues.
In serious cases, the incident(s) will be recorded by staff.
In serious cases involving children, parents will be informed and asked to come into a meeting to discuss the problem.
If necessary and appropriate, police will be consulted.

Outcomes

Feedback will always be provided to individuals who have made the allegations or complaint.