Policies and Regulations

1. If the course is cancelled or changed to a different schedule, which makes it impossible for you to attend classes, you will be entitled to transfer your course fee to a future term or to a full refund.
2. A refund of fees (less an administration charge of Rs 2000) will be given provided the original receipt and the completed refund request form is handed over to the Customer Services staff two days before your class begins.
3. Refunds will take 21 working days to process and cheques will be issued from the date of submitting the documents.
4. The course fee is not transferable.
5. A credit of fees will be only considered only under the following exceptional circumstances: 
   

   Reasons	Documents required as proof
   Prolonged period of ill health certified by a doctor	Doctor’s certificate
   Posting to another town or country for academic or professional reasons	Signed and dated letter from the organisation on their letterhead
   New job appointment that prevents you from attending your course	Dated appointment letter

   A letter of request, term receipt and the supporting documents stated above should be handed  over to the Customer Services staff by the end of week 5 of the current term. Late requests can no longer be accepted.

6. Credits are subject to the following deductions: Hourly charge for the number of hours attended and/or missed prior to receipt of acceptable written application and supporting documents. Credits must be used within the next two consecutive terms. Credits cannot be converted to refunds at a later date.
7. No additional classes will be held for absentees.

Other:

1. Course books can be purchased from C.G Associates bookshop at No. 46, Alfred House Gardens, Colombo 3. T 0115736206. Please produce this receipt at the bookshop so that you get a discount when you buy the course book.
2. Parent – Teacher meetings for Young Learners will be held in Term 2 and Term 4.

We expect students to respect all British Council members, all staff and property.

This behaviour policy ensures that everyone understands what misbehaviour is, and what action to take to encourage good behaviour. 

Misbehaviour falls into two categories: undesirable and unacceptable.

Examples of undesirable behaviour	Examples of unacceptable behaviour
Coming to class late	Fighting
Failing to do homework	Bullying
Excessive speaking of mother tongue in class	Disrupting the class
Eating or drinking in class	Being disrespectful to others
Using a mobile phone in class	Damaging others property

If teachers observe undesirable or unacceptable behaviour, they will talk to students and explain the problem and our expectations. We may take the following action:

• invite parents for formal meetings
• invite students to a formal meeting with a British Council manager 
• issue students with a formal warning
• in serious cases, students will be told to leave British Council.

We are all responsible for the positive and respectful learning atmosphere and work environment at British Council.

The British Council values and respects everyone we work with and we work hard for your peace of mind. Here are our commitments to you:

• We listen to you
• We select all our staff with great care and ensure everyone follows systems and procedures 
• We give trustworthy advice about the importance of being safe
• We firmly believe that everyone has the right to feel safe and protected

To ensure the British Council is a safe place for everyone, we have zero tolerance for bullying and inappropriate behaviour and policies and procedures in place to prevent and address issues.

This notice summarises the British Council Sri Lanka Bullying and Behaviour Policies. For a full copy of our policies and the pathways of help, please contact Customer Services.

Policy Objectives

The British Council, Sri Lanka Anti-Bullying and Behaviour Policies outline what we will do to prevent and tackle bullying and inappropriate behaviour.  The policies have been drawn up through the involvement of the whole Centre community.

What is bullying/inappropriate behaviour?

Bullying is “Behaviour by an individual or a group, usually repeated over time that intentionally or unintentionally hurts another individual either physically or emotionally.”  

Inappropriate behaviour is “Conduct that is offensive, harmful or disruptive.”

Anyone has the capacity to bully/behave inappropriately. 

Anyone can be the victim of bullying/inappropriate behaviour.

Prevention

Our role

Behaviour of individuals is affected by the behaviour of others. Therefore, we expect everyone in the Centre community to model respectful and courteous behaviour. We actively seek to promote good behaviour.

Reporting/Telling 

Any incident reported will be taken seriously. 
All action taken will involve the perpetrators.

1. A senior member of staff will give you advice and support in resolving minor issues. 
2. In serious cases, the incident(s) will be recorded by staff.
3. In serious cases involving children, parents will be informed and asked to come into a meeting to discuss the problem.
4. If necessary and appropriate, police will be consulted.

Outcomes

Feedback will always be provided to individuals who have made the allegations or complaint.