Refunds
If your class is closed for any reason, you will be offered an alternative class time or a full refund with no administration fees.
- You may request a refund of fees up to two days before your class starts using the refund request form. Please email/give this to Customer Services along with your receipt and relevant bank information. An administrative fee of Rs 2000 will be deducted from your fees.
- Refunds are sent directly to the given bank account and will take up to 21 working days to process. Cheques will be issued only in exceptional cases.
The course fee is not transferable between students, with the exception of siblings. - No refunds will be given for instalments / payments made after the term has started.
Credit of fees
Once your course has started, a credit of fees will be considered only under the following exceptional circumstances:
Reasons |
Documents required as proof |
---|---|
Prolonged period of ill health certified by a doctor |
Medical certificate |
Posting to another town or country for academic or professional reasons |
Signed and dated letter from the organisation on their letterhead |
New job appointment / changing requirements of your job that prevents you from attending your course |
Dated appointment letter |
Please email or handover to Customer Service the completed transfer request form, original receipt and supporting documents by the middle of the term/session. Late requests will not be accepted.
- Credits are subject to the following deductions: Hourly charge for the number of hours attended and/or missed. Credits must be used within the next six months.
- For refunds and credits related to special courses i.e. CELTA, summer school please check with the relevant branch Customer Services teams.
- No additional classes will be held for absentees
The refund and credit conditions stated above will apply to all customers.
Conditions applicable for Instalment plans
- Each term has two instalment payment points. The first is due prior to the class start. The due date for the payment of the second instalment is on the receipt.
- Unless the second instalment is paid in full on or before the date given on the receipt for the first payment you will not be able to continue attending classes. No extensions on this date will be given.
- Discounts will be applied for the full term on the second instalment payment.
The instalment conditions stated above will apply to all customers who pay by instalments.