Examinations Services Officer

Accountabilities

• Efficient and effective support to delivery of the [pre-exams/during-exams/post-exams] activities.
• Maintenance of and adherence to British Council EQS and exam board compliance standards.

Responsibilities and Duties

Operations Management:

• Assist in the preparation of exams [pre-exams/during-exams/post-exams] documents and notices, and the distribution of communication material as appropriate.
• Assist in the preparation of financial and administrative information documents.    
• Meet the [pre-exams/during-exams/post-exams] deadlines in line with the British Council and exam board requirements.
• Carryout any other responsibilities and duties as required. 

Compliance Management:

• Meet the exams security, safety and quality standards for all exam venues.
• Meet the confidential material room access (at British Council or externally) and transport of confidential exams material according to the agreed British Council standards and exam board regulations.
• Act as a level 3 user for exams board related Online Registration Systems (ORS) /registration web sites and web applications Computer Based Testing (CBT).

Stakeholder Management and Customer Service:

• Support handling of level 2 inquiries.
• Provide an efficient and friendly service to customers, partners, and course providers.
• Assist support the ORS administrators of [partner/course provider] to set up the registration system according to the exam series, provide them feedback, make sure that the information is correct and relevant.
• Support to ensure branding of exams venues, and smooth running of events.

Qualifications/experience needed

• GCE Advanced Level  or equivalent qualification
• At least one year’s customer service and /or admin work experience - desirable

British Council Behaviours needed (Refer to the British Council Behaviours document)

• Making it happen (essential) 
• Working together (essential) 
• Connecting with others (essential)          

Generic skills needed: (Refer to the Generic Skills document)

• Marketing and Customer Service (Level 1)
• Computing Skills (Level 1)
• English (CEF A2), and Sinhala or Tamil native speaker level

Application form and descriptions of the British Council behaviours and the skills needed for the above post can be downloaded from the documents section below. The completed application form should be e-mailed to us at vacancies.lk@britishcouncil.org  no later than Sunday 31 August 2014. Please indicate 'Examinations Services Officer’ in the subject line.

Only the British Council application forms are accepted and CV's won't be considered for shortlisting. Further clarification regarding experience and skills needed for the job can be obtained from our Human Resources Unit on (011)4521521/(011)7521521.

Short-listed candidates will be contacted and we thank all prospective applicants for their interest in this organisation. 

The British Council is committed to a policy of equal opportunity and child protection. We welcome applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds.