6.1 Cancellation within the 14 day cancellation period. For Teaching Centre English language courses, the cancellation period is up to two days before the start of the course.
6.1.1 You may cancel the Contract within 14 days after receiving your Booking Confirmation without giving any reason. For Teaching Centre English language courses, the cancellation period is up to two days before the start of the course.
6.1.2 The cancellation period will expire after 14 days from the day after you receive your Booking Confirmation. For Teaching Centre English language courses, the cancellation period is up to two days before the start of the course.
6.1.3 To exercise the right to cancel, you must inform the British Council of your decision to cancel the Contract by a clear statement (e.g. email to the email address stated in clause 5.4).
6.1.4 To meet the cancellation deadline, it is sufficient for you to send your cancellation statement before the cancellation period has expired.
Effect of cancellation
6.1.5 If you cancel the Contract within the 14 day cancellation period noted in clause 6.1.1 above, the British Council will reimburse to you all payments (less an admin fee of LKR 2000) received from you in respect of the relevant English Language Product .provided the original receipt and the completed refund request form is handed over to the British Council within the cancellation period.
6.1.6 *The British Council will make the repayment without undue delay, and not later than 21 working days after it is informed about your decision to cancel the Contract.
6.1.7 *The British Council will make the repayment directly to the given bank account using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the repayment. (don’t think this will be possible especially if they have paid by credit/debit card)
*The British Council cannot make payments to banks (or other financial institutions) sanctioned by the UK or any other relevant jurisdiction. If you request a refund to be sent to an account at a sanctioned bank and/or sanctioned financial institution, you will be asked to nominate an alternative method of payment that does not breach sanctions. Failure to provide an alternative method of payment will result in non-payment of the relevant funds.
6.1.8(a) Except in the case of self-access products or blended learning products, if you submit your Registration Application on a date that means the English Language Product start date will occur during or after the cancellation period described in this clause 6.1 you access those English Language Products during or after the cancellation period, you acknowledge that you are expressly requesting a place on or access to the English Language Product to begin during or after the cancellation period and if you subsequently cancel the Contract, you shall be liable to pay the British Council an amount which is proportionate to the services that the British Council has performed in providing the relevant English Language Product up until you have informed the British Council of your desire to cancel the Contract.
(b) In the case of self-access products or blended learning products or other digital services which are an English Language Product the following will apply:
(i) Please note that the British Council cannot by law supply a digital service to you before the end of the 14 day cancellation period, unless you expressly consent to this and acknowledge that in doing so, your right to cancellation will be lost;
(ii) If you would like to access and use the digital service during the cancellation period, you will need to tick the relevant checkbox at the bottom of the Terms and Conditions of Use of Digital Services to confirm that you (a) agree to immediate provision of the digital service; and (b) acknowledge that you will lose your right of cancellation; and
(iii) If you tick the checkbox referred to above, you will lose your right to cancellation at the point you activate the link to access or start downloading the digital service.
6.1.9 You have no right to cancel after attending or accessing in full or in part the relevant English Language Product. For the avoidance of doubt, in relation to self-access online or blended learning English Language Products you will be deemed to have accessed the whole product once you have accessed the first module whether digitally or in person.