Customer Services Officer -Teaching Centre( Kandy)
The Teaching Centre (TC) Kandy can register up to 3000 students in an academic year. The Customer Services (CS) desk plays an important role in a large and very busy environment. They are the first point of contact for customers and clients in providing accurate information on our current programmes.
Details
| Location | Kandy |
|---|---|
| Salary | Rs. 38,820/- per month. |
| Duration | Indefinite contract |
| Working hours | Customer Services staff work a 37.5 hour week on a roster basis and have a two day weekend that may or may not include Saturday or Sunday Occasionally the post holder may be required to work extra hours depending on the urgency of a job/task. |
| Annual leave | N/A |
| Closing date | Monday 23 November 2015 |
Role overview
Purpose of job:
To deliver frontline services to internal and external customers in order to meet customer needs and enable the British Council to meet its corporate objectives
Context and environment:
The Teaching Centre (TC) Kandy can register up to 3000 students in an academic year. The Customer Services (CS) desk plays an important role in a large and very busy environment. They are the first point of contact for customers and clients in providing accurate information on our current programmes.
British Council Sri Lanka is a vibrant operation delivering a high impact portfolio of projects such as Project English, International Climate Champions, and Connecting Classrooms. We have 22,000 members in our library which is the largest membership in the British Council global network and run two of the largest British Council Teaching Centre and Exams operations in the world.
For more information, please download the Role Profile from the application pack.
How to apply
Application form and descriptions of behaviours and core skills needed for the above post can be downloaded from http://www.britishcouncil.lk/about/jobs and should be e-mailed to us at vacancies.lk@britishcouncil.org. Please indicate the post applied in the subject line.
Only the British Council application forms are accepted. CV's won't be considered for shortlisting.
We thank all prospective applicants for their interest in our organisation. Short-listed candidates will be contacted within 2 – 3 weeks after the application closing date.
The British Council is committed to a policy of equal opportunity and child protection. We welcome applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds.