To provide excellent Customer Service to all customers interested in all of the British Council’s activities (including English teaching, Examinations, Education UK, Library and cultural operations) in order to meet and exceed customers’ expectations, and enable the British Council to meet its corporate objectives.

Details

Location Colombo
Salary Rs. 38,820/- per month.
Duration One year fixed term contract
Working hours N/A
Annual leave N/A
Closing date Sunday 25 October 2015

Role overview

The purpose of the British Council is to create international opportunities for the people of the UK and other countries and build trust between them worldwide.  We call this cultural relations.

At a country level, the British Council Sri Lanka is a vibrant operation delivering a high impact portfolio of projects such as Project English, International Climate Champions, and Connecting Classrooms. We have 24,000 members in our library which is the largest membership in the British Council global network and run two of the largest British Council Teaching Centre and Exams operations in the world.  Customer Service is core to delivering and supporting our services.

We have an integrated call centre which responds to nearly 8,500 calls a month and an integrated customer service reception which handles over 3000 customers on an average month, in Colombo. We deliver range of services through these service counters. Kandy and Jaffna operation is also similar, though the volumes of enquiries are comparatively lesser than Colombo.

How to apply

Application form and descriptions of behaviours and core skills needed for the above post can be downloaded from this page (http://www.britishcouncil.lk/about/jobs) and should be e-mailed to us at vacancies.lk@britishcouncil.org. Please indicate the post applied in the subject line. 

Only the British Council application forms are accepted. CV's won't be considered for shortlisting. 

Short-listed candidates will be contacted within 2-3 weeks after the application closing date and we thank all prospective applicants for their interest in this organisation. 

The British Council is committed to a policy of equal opportunity and child protection. We welcome applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds.

For more information, please click on the application pack below.

 
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