Customer Service Week 2014
Customer Service Week 2014
Monday 13 October 2014 00:00 to Friday 17 October 2014 00:00
British Council Colombo, Kandy and Jaffna

British Council Sri Lanka is going to celebrate the Customer Service Week (CSW) from the 13 - 17 October, 2014. This event is devoted to recognise the importance of customer service and to honour the people who serve and support customers everyday. Celebrated annually during October, Customer Service Week has grown into an international event across a wide variety of industries in all over 40 countries. What unites all these organisations is their deep commitment to quality customer care.

British Council celebrates this week because it provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in our organisation. This year’s theme is Engaged Staff = Engaged Customers. We believe that engaged employees work with passion and feel a profound connection to their company and customers. They drive innovation and move the organisation forward. During this week we'll also take time to reflect on our processes, review & respond to what our customers are saying to us in different ways including online surveys, feedback channels.

To make this event successful, we are also arranging various activities, seminars, and online contests. Interested customers are requested to contact us to choose and register to a contest, seminar, or workshop.


Happy Hour

On specific hours of the day we celebrate by giving you a fine amnesty.

Online Membership

Get your online membership during the Customer Service Week and get a one time only discount.

Golden Books Treasure Hunt

Find a book with a golden star and be eligible to win the same book to take home forever.

Craft Workshops

"Going Green" - a craft workshop using recycled materials for kids followed by a craft competition where you can be a lucky prize winner.

Storytelling Sessions

Be a part of the free story telling sessions for Young Learner members at the library.

Customer Service

Spin the Wheel

Customers spin a wheel and answer questions related to the British Council and win amazing prizes.

Gift Hours

When you hear a tune while your at the Customer Service desk know that its time for Gift Hour.

Raffle Draws

Customers who register with us for any of our products and services during this period are eligible to a raffle draw.


Solve a puzzle while you're waiting and earn a prize

Graffiti Wall

We're introducing a creative space for customers to write any feedback in any form.

Teaching Centre

 Young Learners Fancy Dress Competition

Young Learners students get creative and will perform a fancy dress competition at the closing ceremony.

Spelling Bee

A spelling bee competition for all age groups of students at the British Council.

Free Places

Loyalty offer to long standing customers of the British Council.