British Council Sri Lanka is going to celebrate the Customer Service Week (CSW) from the 13 - 17 October, 2014. This event is devoted to recognise the importance of customer service and to honour the people who serve and support customers everyday. Celebrated annually during October, Customer Service Week has grown into an international event across a wide variety of industries in all over 40 countries. What unites all these organisations is their deep commitment to quality customer care.
British Council celebrates this week because it provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in our organisation. This year’s theme is Engaged Staff = Engaged Customers. We believe that engaged employees work with passion and feel a profound connection to their company and customers. They drive innovation and move the organisation forward. During this week we'll also take time to reflect on our processes, review & respond to what our customers are saying to us in different ways including online surveys, feedback channels.
To make this event successful, we are also arranging various activities, seminars, and online contests. Interested customers are requested to contact us to choose and register to a contest, seminar, or workshop.
On specific hours of the day we celebrate by giving you a fine amnesty.
Get your online membership during the Customer Service Week and get a one time only discount.
Golden Books Treasure Hunt
Find a book with a golden star and be eligible to win the same book to take home forever.
"Going Green" - a craft workshop using recycled materials for kids followed by a craft competition where you can be a lucky prize winner.
Be a part of the free story telling sessions for Young Learner members at the library.
Spin the Wheel
Customers spin a wheel and answer questions related to the British Council and win amazing prizes.
When you hear a tune while your at the Customer Service desk know that its time for Gift Hour.
Customers who register with us for any of our products and services during this period are eligible to a raffle draw.
Solve a puzzle while you're waiting and earn a prize
We're introducing a creative space for customers to write any feedback in any form.
Young Learners Fancy Dress Competition
Young Learners students get creative and will perform a fancy dress competition at the closing ceremony.
A spelling bee competition for all age groups of students at the British Council.
Loyalty offer to long standing customers of the British Council.