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British Council Examination Services staff is trained to provide the best possible service to the public and to ensure that examinations are administered to the highest standards. However, if you are dissatisfied with the service provided please write to our Customer Services team, 

Tel: 0112 521521

British Council 
49, Alfred House Gardens
Colombo 03

•Please give full written details of the problem, stating your name, candidate number, address and contact telephone number.
•Complaints / suggestions will normally be answered within five working days

Thank you.
We welcome your suggestions so we can improve our service to you.