Customer Service and Sales Officer (4 vacancies)

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities.  We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise.

We have been working in Sri Lanka since 1949.  Every year we connect with thousands of students, educators, policymakers, academics, creatives and entrepreneurs in the country.

The overall purpose of this role is to provide enquiry and registration services for a full range of British Council offers in a manner that achieves income and conversion targets, working closely with business teams and resolving customer enquiries in first contact.  The role is responsible for driving income and does so by converting enquiries into registrations, upselling and cross-selling. 

The post will play a key role in providing an engaging and friendly customer experience at our physical centres and on social media platforms and Web chat operating within British Council guidelines and defined procedures and quality standards.

Please complete the online application no later than 06 February 2022

Please note that it is mandatory to provide the reference details.

The short-listed candidates will be contacted within 2-3 weeks after the application closing date and we thank all prospective applicants for their interest in this organisation.

The British Council is committed to a policy of equal opportunity and child protection. We welcome applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds.    

The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989.